Terms and conditions for creators & publishers
Thank you for joining our platform. Our goal is to make these terms and conditions as clear and straightforward as possible. We believe in simplicity and transparency.
1. Introduction
These terms and conditions outline the rules and regulations for selling on Singular Papers. By registering as a seller, you agree to comply with these terms.
2. Definitions
- Platform: Singular Papers.
- Seller: Individual or entity selling products on Singular Papers.
- Buyer: Individual or entity purchasing products from the platform.
- Product: Any item listed for sale on Singular Papers.
3. Responsibilities of Singular Papers
Platform Maintenance: Singular Papers is responsible for maintaining the platform, ensuring it is operational and secure.
Support: Provide timely support to sellers for technical issues related to the platform.
Marketing and Promotion: Utilize product images and descriptions for marketing and promotional activities to drive traffic and sales.
Transparency: Maintain transparent communication with sellers regarding any changes in terms, fees, or policies.
Respectful Treatment: Ensure respectful treatment of sellers' work.
Quality Assurance: Assure the quality and fit of the product offerings on the platform.
4. Seller Registration and Accounts
Creating a seller account is free. The seller can cancel your account and stop selling at any time without any minimum duration obligation. The seller are responsible for providing accurate information and keeping it up to date.
By accessing Singular Papers, the seller agree that we may market, promote and sell the seller products on our website and through enabled channels such as social media shops.
5. Seller Responsibilities
Product Management:
- Maintain accurate product descriptions, prices, shipping costs, and stock levels. Any changes made will not apply retroactively to previous purchases but will be effective for future sales.
- Besides books, sellers can list other related products, mainly printed items under the same brand, subject to the same commission.
Shipping and Handling:
- Ship orders within a maximum of 5 business days from receiving the order.
- Address shipping-related inquiries promptly and, if possible, provide tracking information.
Customer Service:
- Respond to customer inquiries regarding orders, product questions, etc., within 24 to 72 hours.
Compliance:
- Comply with all applicable laws and regulations.
- Ensure all products meet quality standards and do not infringe on any rights.
Tax Responsibilities:
- Sellers are responsible for VAT and must include it in the product price, ensuring products are sold with VAT included.
- The same applies to other tax liabilities, including shipping costs or custom fees.
Returns and Refunds:
- Sellers must accept and sell under the basic terms and conditions for cancellations, returns and refunds established in our website. This is the summary:
- Cancellations: Customers may cancel orders within 24 hours if they have not yet been shipped.
- Returns: A 14-day return window is provided from the date of receipt. Items must be returned in their original condition. The seller covers return shipping for defective items, while customers are responsible for return shipping for other reasons. Customs fees and similar charges are not included and are the customer's responsibility.
- Refunds: Full refunds are provided for items that arrive damaged, defective, or not as described. Digital products (e.g., PDFs) are non-refundable unless they are corrupted. For cancellations before the product is shipped, refunds are processed immediately. For returns within the return period, refunds are processed within 1 day of receiving the product. Typically, refunds are issued to the same payment method used for the purchase and can take 1 to 10 business days to appear.
- Exchanges: Exchanges are allowed for incorrect or defective items, with shipping costs covered by the seller.
6. Commissions and Payments
The current commission rate is 25% of the sales price paid by the customer. No additional hidden costs or monthly fees. Any changes in commission rates will be communicated with sufficient notice.
Earnings for one month will be paid out the following month. Payments will be done monthly between the 1st and 7th of each month for products that have been shipped. Commission will be deducted during this process, so the sellers will be receiving earnings minus commission.
Currently, payouts are processed via PayPal. Any changes or additions to payout methods will be communicated in advance.
7. Intellectual Property
Sellers retain all rights to their products. By listing products, you grant Singular Papers permission to use images and descriptions for marketing and promotional purposes. This includes editing images, videos, and texts to enhance sales while maintaining the essence and respect for the product.
8. Dispute Resolution
Singular Papers will mediate disputes between sellers and buyers to ensure fair and timely resolutions.
9. Account Suspension and Termination
Singular Papers reserves the right to review profiles and products and disable sales if deemed necessary for any reason.
Reasons for suspension or removal include but are not limited to:
- Copyright infringement claims
- Human rights violations or other legal infractions
- Misuse of the platform Providing false or inaccurate information
- Persistent stock issues, shipping delays, or quality problems
- Adding unrelated products
Sellers will be notified of any suspension or termination actions and have the right to appeal.
10. Confidentiality and Privacy
Sellers must comply with data protection laws and are prohibited from using customer data for promotional purposes unrelated to the sale and delivery of products via Singular Papers.
11. Limitation of Liability
Singular Papers is not liable for losses or damages resulting from the use of the platform, including product quality, delivery issues, or transaction problems. Singular Papers is not responsible for any customs fees incurred.
12. Changes to Terms and Conditions
Singular Papers may update these terms periodically. Significant changes will be communicated to sellers, and continued use of the platform implies acceptance of the new terms.
13. Governing Law and Jurisdiction
These terms are governed by the laws of Spain. Any disputes will be resolved in the courts of Spain.
This comprehensive yet straightforward document aims to ensure a clear understanding between Singular Papers and its sellers, fostering a transparent and supportive environment for all parties involved.
If you have any questions or need further clarification, feel free to contact us at hello@singularpapers.com